Welcome to the Mu.SA online course!

During the past period, the Mu.SA project partners designed and developed online educational material for the Museum Professionals.
In this page, you will see listed twenty (20) transferable and twenty two (22) digital competences, developed for both the MOOC and the Specialisation courses, one course per Role Profile.

In each Competence you will find relevant information and selected Open Educational Resources, such as videos with subtitles in all 4 languages (English, Greek, Italian, Portuguese) and transcript in English and/ or power point presentations in pdf.
Based on your needs and your preferences, you may access and download freely the relevant material in order to advance your skills in the 21st century, by clicking the Competences below.
We hope you are enjoying learning with us!

On behalf of the Mu.SA team

Transferable Competences
1. Active listening skills

A. Active Listening as part of Communication Tools in Empowered Workplaces – EN

B. Active Empathic Listening (AEL) Approach – EN

Author: Lea Walter in collaboration with Melting Pro

Partner: Melting Pro

Relevance to the role profiles of Mu.SA:

  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Community Manager
2. Analyze and synthesize information

A. Building a critical, creative and informed museum practice – EN

Author: Ana Carvalho

Partner: ICOM Portugal

Relevance to the role profiles of Mu.SA:

  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Community Manager
3. Communication skills

A. Team communication

B. Examples of conversations

Author: Federica Tazzi

Partner: Link Campus University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
4. Creative thinking skills

A. Creative thinking skills in museum context and guidelines to build a creative practice

B. Creative thinking definition and meanings – EN

Author: Ana Carvalho

Partner: ICOM Portugal

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
5. Decision making

A. Τhe analytical approach in museums – EN

B. How data analysis can drive decisions – EN

Author: Elisa Cruciani

Partner: Link Campus University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
6. Fact-driven

A. Performance Management for museums – EN

B. Key Performance Indicators for museums – EN

Author: Chrisa Kontaki

Partner: AKMI S.A.

Relevance to the role profiles of Mu.SA:

  • Digital Interactive Experience Developer
7. Influence/ persuasion skills

A. Influence, Persuasion and Museums – EN

B. Influence/persuasion definition and limits – EN

Author: Manuel Pizarro

Partner: ICOM Portugal

Relevance to the role profiles of Mu.SA:

  • Digital Collections Curator
  • Online Community Manager
8. Integrity / ethical

A. Ethics matters for museums – EN

B. Ethical issues in the museum sector – EN

Author: Ana Carvalho

Partner: ICOM Portugal

Relevance to the role profiles of Mu.SA:

  • Online Community Manager
9. Interpersonal skills

A. Interpersonal skills definition and development  – EN

Author: Manuel Pizarro

Partner: ICOM Portugal

Relevance to the role profiles of Mu.SA:

  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Community Manager
10. Leadership and change facilitator

Leadership theories for museums: An Introduction to Leadership and change facilitator

Author: Antonia Silvaggi

Partner: Melting Pro

Relevance to the role profiles of Mu.SA:

  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Community Manager
11. Management skills

A. A project manager’s interview – EN

B. Inspiring People project – EN

Author: Elisa Cruciani

Partner: Link Campus University

Relevance to the role profiles of Mu.SA:

  • Digital Collections Curator
  • Online Community Manager
12. Mediation skills

A. Mediation skills

B. Social media: Museum mediators

Author: Tamara Aller

Partner:  University of Porto

Relevance to the role profiles of Mu.SA:

  • Digital Collections Curator
  • Online Community Manager
13. Mentoring/ coaching skills

A. Mentoring stories: programmes and cases throughout the arts (museum) sector Help with Overview – Laura’s story

B. Mentoring: best practices and projects for the arts sector – EN

Author: Giulia Fiaccarini

Partner:  Melting Pro

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Online Community Manager
14. Negotiation skills

A. Introduction to Negotiation Skills

B. Museums as places of negotiation  – EN

Authors:

A. Lea Walter, noMade Collective in collaboration with Melting Pro

B. Antonia Silvaggi

Partner:  Melting Pro

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Online Community Manager
15. Networking skills

A. Networking for museums – interview with an expert

B. Networking, practical steps – EN

Authors:

A. Federica Pesce (interview of Julia Pagel, Network of European Museums Organisations – NEMO)

B. Federica Pesce

Partner:  Melting Pro

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
16. Resilience

A. Introduction to Resilience – EN

B. Resilience and museums – EN

Authors: Manuel Pizarro, Alexandre Matos

Partner: ICOM Portugal

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Interactive Experience Developer
  • Online Community Manager
17. Sense of initiative and entrepreneurship

A. Entrepreneurship as a transversal competence. What is the added value for museum professionals? – EN

B. How to apply entrepreneurship in the cultural sector? – EN

Author: Konstantinos Giannakopoulos

Partner: Hellenic Open University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
18. Storytelling

A. Storytelling and museums  – EN

B. The storytelling applied in a museum scenario

Authors:

A. Federica Pesce

B. Joe Lambert, in collaboration with Melting Pro

Partner: Melting Pro

Relevance to the role profiles of Mu.SA:

  • Digital Interactive Experience Developer
  • Online Community Manager
19. Team working

A. Characteristics of a working team

B. Team roles

Authors:

A. Margarida Amaral

B. Tamara Aller

Partner: University of Porto

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
20. Time management

A. Project Cycle Management & milestones  – EN

B. Basic Points of MS Project in regards to time functionalities

Authors:

A. Eleni Damianou

B. Maria Moschou

Partner: AKMI S.A.

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager

Digital Competences
1. Application Design

Type of Framework: e-CF

A. Main concepts of modelling and data structures (transcript)

B. Validation Framework (transcript)

Authors: Sara Fernandes and Filippe Correia

Partner: University of Porto

Relevance to the role profiles of Mu.SA:

  • Digital Interactive Experience Developer
2. Business Change Management

Type of Framework: e-CF

A. Theoretical concepts on Strategic Management – EN

b. Theoretical concepts on Strategic Management part II – EN

Author: Paulo Faustino

Partner: University of Porto

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Online Cultural Community Manager
3. Business Plan Development

Type of Framework: e-CF

A. The ‘Business Model Canvas’ explained

B. How to perform a SWOT analysis?

Author: Panagiota Polymeropoulou

Partner: Hellenic Open University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
4. Copyright and licenses

Type of Framework: DigComp

Copyright and licenses – EN

Author: Sarah Dominique Orlandi

Partner: Melting Pro

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
5. Developing digital content

Type of Framework: DigComp

A. Developing visual contents

B. Design and develop video content

Author: Federica Tazzi

Partner: Link Campus University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
6. Documentation Production

Type of Framework: DigComp

A. Introduction to documentation – EN

B. Museum documentation – EN

Author: Thodoris Panagiotakopoulos

Partner: Hellenic Open University

Relevance to the role profiles of Mu.SA:

  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Community Manager
7. Forecast Development

Type of Framework: e-CF

A. Forecast for Museums – EN

B. Digital transformation for museums

Authors:

A. Federica Pesce

B. Paolo Cavallotti, Museo Nazionale della Scienza e della Tecnologia Leonardo da Vinci di Milano, in collaboration with MeP

Partner: Melting Pro

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
8. Information and Knowledge Management

Type of Framework: e-CF

Information management for artworks and artists from Museum Github – EN

Author: Sotiris Kotsiantis

Partner: Hellenic Open University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
9. Innovating

Type of Framework: e-CF

A. Ιntroduction to innovation

B. Open thinking for museums – EN

Author: Spiros Borotis

Partner: Hellenic Open University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
10. IS and Business Strategy Alignment

Type of Framework: e-CF

A. Information System terminology in Museums – EN

B. Added value by the use of the IS in museum – EN

Author: Eleni Damianou

Partner: AKMI S.A.

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
11. Managing digital identity

Type of Framework: DigComp

Building and maintaining your museum digital reputation – EN

Author: Ana Carvalho

Partner: ICOM PT

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
12. Needs Identification

Type of Framework: e-CF

A. Qualitative research

B. Pros and cons of qualitative research within the Museum context

Author: Massimiliano Dibitonto

Partner: Link Campus University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
13. Netiquette

Type of Framework: DigComp

A. Introduction to Netiquette

B. The core rules of Netiquette

Author: Margarida Amaral and Nuno Regadas

Partner: University of Porto

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
14. Problem Management

Type of Framework: e-CF

A. IT service management – EN

B. The problem management process flow – EN

Author: Thodoris Panagiotakopoulos

Partner: Hellenic Open University

Relevance to the role profiles of Mu.SA:

  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
15. Process Improvement

Type of Framework: e-CF

A. The operation of a museum – EN

B. Process Classification Framework (PCF) – EN

Author: Chrisa Kontaki

Partner: AKMI S.A.

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
16. Product / Service Planning

Type of Framework: e-CF

A. Definition of service design – EN

B. Service/product Lifecycle – EN

Author: Georgia Martino

Partner: Link Campus University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
17. Protecting personal data and privacy

Type of Framework: DigComp

A. Data privacy and protection fundamentals – EN

B. Museums and data protection – EN

Author: Thodoris Panagiotakopoulos

Partner: Hellenic Open University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
18. Purchasing

Type of Framework: e-CF

A. Purchasing vs Procurement – EN

B. The Procurement Process debate – EN

Author: Vasileios Kyriatzis, University of Thessaly in collaboration with HOU

Partner: Hellenic Open University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
19. Risk Management

Type of Framework: e-CF

A. Introduction to Risk Management – EN

B. Risk Identification and monitoring – EN

Author: Bill Vassiliadis

Partner: Hellenic Open University

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
20. Solution Deployment

Type of Framework: e-CF

A. Solution Deployment: Deploying Software – Part A – EN

B. Solution Deployment: Deploying Software – Part B – EN

Author: Filipe Correia

Partner: University of Porto

Relevance to the role profiles of Mu.SA:

  • Digital Interactive Experience Developer
21. Solving technical problems

Type of Framework: DigComp

A. Problem Solving – EN

B. Technical problems of the Mu.SA specialization role profile – EN

Author: Luís Agrellos and Patricia Salgado

Partner: University of Porto

Relevance to the role profiles of Mu.SA:

  • Digital Strategy Manager
  • Digital Collections Curator
  • Digital Interactive Experience Developer
  • Online Cultural Community Manager
22. User Support

Type of Framework: e-CF

A. Understanding the Definition of the User Support process – EN

B. The Balanced Scorecard Method – EN

Author: Elias Misailidis

Partner: AKMI S.A.

Relevance to the role profiles of Mu.SA:

  • Digital Interactive Experience Developer
  • Online Cultural Community Manager